Job Description Basis the received training, processes any and all requests stemming from customers, which refer to the Rail/Hotel/Air/Car services in the client's service portfolio, using the client's tools and procedure. Is responsible for assimilating and putting in practice any process updates provided by the client or the internal support team. Ensures that all issued travel documentation is correct and is received by the intended recipient in a timely manner Adheres to the schedule and ensures that all individual SLAs are met. Communicates with all WNS & client teams through all available channels whenever required Reports to the TL any potential issues or malfunctions that may impact the individual/team's performance Applies all official instructions/process updates received from the client or the internal support team Qualifications High school degree 0-1 years of experience Front-End Customer Support experience preferred Excellent verbal and written communication skills in German Attention to details and problem solving skills Highly developed soft skills, in particular communication, empathy and patience
Customer service with German in Bucuresti
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