Customer Success Manager
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JOB_DESCRIPTION.SHARE.HTMLBucharest, RomaniaCustomer Success20312 Job Description
Why N-able
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
As a member of the Customer Success team, the Associate CSM will be the primary relationship holder between N-able and its partners. Leveraging their customer service abilities, industry knowledge, and relationship building skills, they will work with said partners to ensure they are achieving value with their existing subscriptions.
More so, the Associate Customer Success Manager will drive new product adoption and achieve retention targets by delivering top client experience.
What You'll Do
Act as the primary relationship holder and point of contact for partners in a defined territory.Impact retention rate and increase product adoptionEnsure partners are using N-able best practices Drive awareness of N-able suite of product offerings and identify new opportunitiesIdentify at-risk customers and turn their experiences around.Proactively identify opportunities to increase customer value.
What You'll Bring
Familiar with account management, sales, or customer service experience in the software industry.Understand how to engage and excite an audience.Creative problem-solving skills and an overall curious mindsetTeam focused mindset and ability to freely and openly share knowledge with others.Organized, with prioritization skills to manage a larger book of businessSaaS experience is a plus.Experience with Salesforce, Tableau, and Outreach preferred.
Purple Perks
Competitive medical insurance for employees - optional dependent enrollment!Life and disability insurance coverageSupplemented local PTO days based on tenure, sick days and observed holidays2 Paid VoluNteer Days per yearEmployee Stock Purchase ProgramMeal Vouchers and Public Transportation BenefitsOptional Gym BenefitsN-ablite Learning – custom learning experience as part of our investment in youThe Way We Work – our hybrid working model based on trust and flexibility
