Customer Support Agent with Italian for an Airline Company in Bucuresti

Location: Onsite at the company office in Bucharest Start Date: August 5 Working Hours: Monday to Friday, 10:00 - 19:00 On behalf of our client, we are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Agent. In this role, you will be responsible for providing exceptional support to our Italian-speaking customers. You will address inquiries, resolve issues, and ensure an outstanding customer experience. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in Italian. - Provide accurate information about flight schedules, bookings, and other travel-related queries. - Assist customers with booking modifications, cancellations, and other service requests. - Resolve customer issues efficiently and professionally. - Maintain detailed records of customer interactions and transactions. - Collaborate with other team members to improve overall customer satisfaction. Requirements: - At least C1 in Italian (both written and spoken) and B2 in English (spoken and written) - Excellent communication and interpersonal skills. - Previous experience in customer support or a related field is preferred. - Strong problem-solving abilities. - Ability to work in a fast-paced environment. - Proficient in using computer systems and navigating various software applications. What Is on Offer: - Competitive salary and benefits package. - Opportunity to work in a dynamic and multicultural environment. - Training and development opportunities to enhance your skills. - A supportive team and a positive work culture.