Customer Support Engineer in Bucuresti

Short DescriptionExciting Aerospace projects - help shape the future and improve the quality of life! Working in an interdisciplinary team and great environment;Knowledge and support from experienced engineers; Flexible working hours and remote work; Evaluation based on personal results; Internal trainings; Specialization– and further development opportunities. QualificationsEngineering degree (preferable Aeronautical), with specialization on aircraft maintenance.Experience of aircraft Engineering & Design or to Work on Aircraft, Engineering support (i.e.: Part66, CAMO)Good understanding of Airline operating and maintenance environment. Experience in one or several of the following domains Avionics & Electrics/Hydromechanical System/Propulsion Fuel APU Air System/Cabin and cargo systemKnowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, ConcessionsExperience with the following tools: Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster.Networking: Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.Airbus Norms & Specs.Good knowledge of MS Office suite.English: Advanced level (written and spoken)Team spirit, autonomy, good relations skills.Job ResponsibilitiesAnalyzing and answering daily queries from customers on ALL Airbus civil A/C;Agree on a resolution deadline with the customer and define a resolution strategy;Anticipating recurring queries;Developing a collaborative network with internal and external contributors;Provide solutions in collaboration with the customer for a safe operation environment.To constantly perform operational assessments of the Airbus fleet and raise actions;Capitalizing the In-Service experience into innovative solutions, for better support and optimization;Building the team of tomorrow.


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