Customer Support - L1 in Bucuresti

Job Description Our client is a dynamic and innovative company in the online gambling industry, offering a diverse range of betting opportunities to its customers. From sports betting to casino games, our client caters to the preferences of a wide audience, ensuring excitement and entertainment for all. Committed to responsible gaming practices, they prioritize customer satisfaction and strives to maintain a reputation for integrity and fairness in the gaming community. Work model: On-site, Monday-SundayIn 12-hour shifts: 2 day-shifts (6AM to 6PM) and 2 night-shifts (6PM to 6AM) followed by 4 days off. Responsibilities:• Provide timely and effective assistance to customers via chat, email, and phone.• Communicate professionally and empathetically with customers to resolve issues and address inquiries.• Utilize various communication channels to accommodate customer preferences and needs.• Accurately document customer interactions for tracking and analysis purposes.• Maintain high standards of service quality and adherence to company policies and procedures.• Participate in assessments and training programs to enhance communication skills and customer service techniques. Qualifications:• Previous experience in customer support or a related field preferred.• Excellent communication skills, both verbal and written.• Strong problem-solving abilities and a patient, empathetic demeanor.• Proficiency in using chat, email, and phone communication channels.• Ability to work effectively in a fast-paced and dynamic environment.• Fluent in Romanian with good grammar skills.• Typing speed and accuracy Benefits package:• Weekend bonus: 1%• Night bonus: 25%• Overtime & Legal holiday bonuses• Meal tickets• Performance bonuses• Opportunities for personal and career development Please note that our career ads may use approximate salary levels as a guide. However, we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfill the role. We can only respond to the best-fit applicants within an average response time of a maximum of four weeks. The rest of the CVs are stored in our international talent pool for potential future matches. Please note that your personal information will be treated in accordance with our Privacy Policy. Thank you! consultant code: NP024/24/04/2024 Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.