Customer Support Representative with German: Digital Channels
Req ID#: 144662 Location: Bucuresti, RO
Category: Customer Service Custom Field 4: Kallidus Required Language
German, English
Employment Type
Full time
Contract Type
Permanent
Description
We are looking for German-speaking Customer Support Representatives to join our growing team. In this role, you will be the first point of contact for customers, providing high-quality support across digital channels while ensuring a positive and professional customer experience.????????????????????????????????????
What are we looking for: Fluent in German and English (spoken and written) – B2 level or higher; Strong communication and problem-solving skills; Customer-oriented mindset with attention to detail; Ability to work independently and manage multiple tasks; Basic computer skills and familiarity with digital tools; Previous experience in customer support or a contact center is an advantage, but not mandatory. Nice to have: Experience with live chat, email support, or social media channels; Knowledge of CRM systems (e.g., Salesforce, Zendesk, Freshdesk); Experience in e-commerce or technical support environments. Your responsibilities: Handle customer inquiries via email, chat, and other digital channels; Provide accurate information regarding products, services, orders, and policies; Troubleshoot customer issues and offer clear, effective solutions; Escalate complex cases when necessary, following internal procedures; Document interactions accurately in CRM systems; Meet quality, productivity, and customer satisfaction targets; Maintain a customer-focused, empathetic, and professional communication style.
Join our team and we will offer you: Meal tickets (30 RON/day). Private medical package. Paid professional training. Internal development opportunities - career path. Supportive, international work environment. Discounts with our current partners. Access to the 7card by Gympass monthly subscription. Employee assistance/wellbeing program subscription. Modern office and digital-first tools - close to the Metro and bus stations
Job Segment: Customer Service Representative, Technical Support, CRM, Customer Service, Technology
