Job Description
We are looking for a Customer Support Quality Control Specialist with Thai or Vietnamese language, who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.
Scope of responsibilities:
- Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
- Train and evaluate the work of subordinate support operators;
- Analyze customer requests and quality metrics, form reports;
- Interact with other departments to resolve issues;
- Contribute to the development and implementation of operational processes improvements.
Qualifications
Requirements:
- 2+ years of experience in quality control, customer support, or service management, preferably in the iGaming or gaming sector;
- Experience in a quality assurance or monitoring role is a plus;
- Strong analytical skills to assess customer support performance and implement improvements;
- Excellent communication skills in the Vietnamese or Thai language;
- English language would be a plus;
- Ability to work in a structured environment, ensuring compliance with quality standards;
- Strong attention to detail and problem-solving abilities;
- Ability to work in a flexible shift schedule as required.
Additional Information
- Remote work
- Full time (different working shifts)
- Vacation 28 calendar days;
- Paid sick leave;
- Learning Coverage;
- Team Building programs;
- Mental Health Programs;
- Sport coverage;
- Medical insurance.
