Role SummaryTechnical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.Key ResponsibilitiesEstablish strong R&D relationships and act as the key Project to R&D interfaceWorking with the customer technical staff to integrate the systems into the customer network and support the customer’s testingUnderstands the customer requirements and prepares/co-ordinate internally to deliver test plan, LLDs for the cloud based vEPC/5GC solutions.Runs scripts, execute commands to deploy, test, troubleshoot virtualized packet core network functions.Create project related documentation such as method of procedures, acceptance testing documentation, high and low-level designs.Escalate to the Technical Delivery Manager any critical blocking items which require their attentionReview and update all bug tracking system entries to ensure R&D have accurate data.Participate in the work streams to improve the product debug capabilitiesProvide Tier3 level support during outages for the projects that you were involved with.Job RequirementsEngineering degree Computer Science/ Electronics Engineering Degree with 5-15 yrs of experience.Rich experience in packet core entities (like SGSN, GGSN, MME, SGW, PGW etc)Having 5GC deployment experience is an added advantage.Hands on experience in deployment of packet core network nodes in cloud environment.Excellent debugging skills in identifying and resolving the issues during the deployment.Experience in TLS, TCP, IPSEC, IP, DNS, DIAMETER protocols.Good experience working with UNIX (RHEL, CentOS).Hands on experience in deployment of OpenStack and containerized cloud environments.Knowledge on NAT, Firewall, Authentication Encryption, L2 Layer switches (Routers/Switches).Good understanding of networking concepts such as TCP/IP, routes, switching stack.Sound communication skills.Work experience in IMS/VoLTE, vRAN is an added advantage.AccessibilityMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
Customer Technical Lead - Packet Core in Bucuresti
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