Data Analyst – Client Service
Role Purpose:
- Designs and generates reports and custom made dashboards.
- Provides guidance and support to clients daily or as a specialist on specific products/services.
- Provides training to clients on IQVIA BI tools.
Principal Accountability:
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- Follows IQVIA data verification protocols.
- Researches, analyzes and responds to client inquiries that are routine in nature.
- Provides support to KAM for client service meetings at customer sites.
- Produces ad-hoc studies/analytics on demand under KAM request.
- Respond in internal queries to support variety of internal/external reports and process tracking following the KAM guideline.
Minimum Education, Experience, & Specialized Knowledge Required:
- Minimum bachelor’s degree or equivalent and a minimum of one (1) years related work experience.
- Strong experience in data analysis and data processing.
- Fluent Romanian and English
- Knowledge or experience in Romanian pharmaceutical market is an advantage.
- Proficient in PC applications such as Excel and Access.
- Ability to communicate effectively with various levels in the organization (written and oral).
- Demonstrate problem solving, analytical and strong customer service skills.
Expected skills:
- Commitment to team work.
- Communication skills and positive style adoption.
- Good time management and self-organizing skills.
- On time delivery of defined tasks with strong sense for prioritization
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