The Directorof Food &Beverage will be responsible for the strategic initiatives of the Food & Beverage Department tied to business expansion (qualitative and quantitative), revenue growth, profit optimization and the necessary cultural evolution to support all initiatives.
The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values while also acting as an outlet owner in terms of applying best market practice, cost and efficiency optimization.
The Director of Food & Beverage is expected to coordinate and fully own the P&L of all outlets under management. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations. The Director of Food & Beverage is constantly monitoring the market and competition, while also understanding the specific customer profile as to adjust menus, staffing, cooking and serving / upselling strategies as to ensure the highest revenue and profitability.
General Roles/Responsibilities
1.Constantly assess and adapt outlet concepts, menus, quality, staffing levels & training together with general pricing to the market expectations and relevant competition (within or outside hospitality projects).
As a direct KPI, to achieve an average turnover of the managed outlets comparable with the performance of similar hotel or non-hotel linked restaurants from the same catchment area in terms of total revenue or revenue/cover.
the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to. The Director of Food&Beverage will constantly evaluate the implementation of all quality and efficiency practice in all areas (Outlets, M&E, serving areas etc.) as per the applicable LSOP and best market practice.
3.Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. Joins the weekly Quality meeting and proactively contributes
4.Develops and implements strategies where key food and beverage metrics are identified, communicated and delivered to both management, ownership and subordinated positions. Reports and tracking tools are to be effectively maintained in line with defined initiatives & targets.
5.Collaborates with the other departments as to ensure that all F&B outlets are properly maintained (FF&E, OSE for both BoH and FoH), promoted and working in the most efficient way in terms of both equipment and staffing.
6.Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
7.Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
part of the wider team by:
Direct Roles/Responsibilities
Competencies & skills requirements
• Proven experience in a food and beverage position, ideally in a standalone restaurant or restaurant chain
• Comprehensive understanding of typical outlet P&L and related assumptions. Ability to create, deliver and support various value creation initiatives (that are to be documented in terms of potential ROI).
• Strong problem-solving capabilities with the ability to adapt to changing environments
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Outstanding analytical and strategic skills improving the business from a financial perspective
• Excellent ability to work collaboratively across functions and cultures in a global environment
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments
• Assists colleagues to perform similar or related jobs when necessary
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
• Is well updated on, and possesses solid knowledge of the following:
• - Hotel fire, bomb and emergency procedures
• - Hotel health and safety policies and procedures
• - Hotel GDPR related requirements and procedures
• - Hotel HACCP related requirements and procedures
• - Hotel facilities and nearby sights of interest and importance ( hospitals, stations, tourist sights)
• - Hotel standards of operation and departmental procedures from both RHG and local legislation requirements perspective
• - Current licensing relating to own department and to the hotel
• The job tasks are not limitative, they shall be supplemented whenever it is required for the good operation of the activity, the employee also fulfilling other tasks given by the superiors, depending on the company’s needs.
