Short Description
Dispute Management Senior Process Associate with German
Qualifications
Languages: English - B2 level, German B2 level
Highschool diploma is mandatory
Microsoft Excel skills
Customer service skills
Strong interpersonal and negotiation skills
Team player attitude
Minimum 6 months of experience in financial area (O2C roles preferably)
Job Responsibilities
Responsible for chasing outstanding invoices from customers of our clients
Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt
Manages an AR portfolio. Responsible for achieving cash collection and ageing targets
Negotiates, implements and documents payment solutions with customers
Builds and maintains strong relationships with external customers
Escalates disputes and protracted nonpayment situations in accordance with engagement policies
Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
