Dutch-speaking Customer Care Associate in Bucharest Romania in Bucuresti

Are you an enthusiastic Dutch speaker looking for a work experience within Customer Support?The RoleAs a Customer Care Associate, you will be responsible with the following:Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner.Log incidents accurately and document all call information according to standard operating procedures.Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints.Ensure adherence to rules to resolve query and ensure standard operating procedure is followedKeep all company information which includes customer information confidential and securedEnsure compliance to all company policies and proceduresThe RequirementsMinimum B2 level of Dutch and EnglishGood written and verbal skillsQuick learner, patient, customer centric and pay attention to detailsExcellent data entry, typing skills and understanding of call center environmentBasic knowledge of MS Office Tools: Word, Excel & OutlookAbility to de-escalate calls and handle high profile escalationsUnder Grad / Graduate / High school diploma or equivalentThe OfferCompetitive salary + language bonus and other benefitsOpportunity to work in a fast growing company and in a multinational environmentOpportunity to grow in the organization and build a successful career pathPersonal and professional development through a variety of training programs (hard/soft skills)Access to a variety of benefitsInterested?Send your English cv to katoo@multilingualjobsworldwide.com

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