The Engagement Manager will act as the overall owner of the procurement program for a specific client. He/she will lead the operations, make operational decisions and facilitate changes to services and ensure alignment on client expectations with the delivery team. The Engagement Manager will attend day to day operational issues, manage client relationships; act as the liaison (i.e. single point of contact) with the client. The Engagement Manager is expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems. The Engagement Manager is also responsible for implementing new processes, facilitating documentation and training necessary to roll out new procurement programs, and overall change management activities required for client’s new procurement initiatives.
Last but not least EM will be responsible to identify areas of opportunity to extend existing relationships as part of farming efforts.
QualificationsStrong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs;Mastery of client specific processes, terminology, political environment, systems and unique requirements by various business groups;Strong customer service orientation;Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community);Excellent project management skills including project planning, time management, multitasking, critical path definition;A strong leader and a team player;Excellent problem-solving ability;Ability to manage multiple projects and initiatives simultaneously;A strong business acumen and P&L experience on a program level;Ability to develop and implement processes across multiple programs to create consistency and efficiencies.
Deliver Sold Scope and PerformanceGuide delivery leaders to setup and manage the central project queue, assign projects to team members;Assist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiatives;Act as the point of escalation with the team and client, communicating and resolving operational issues;Ensure the client engagement is executed successfully per contract requirementsBalance client requests against WNS interests;Provide leadership and consultation on strategic projects with high importance and visibility within the client;Meet with the client program management team on a weekly basis and lead operations discussions. Lead process improvement discussions to enhance operations;Ensure client specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC);Take initiative to develop templates and job aids to improve efficiency and effectiveness of Denali processes;
Talent: Manage and Develop TeamProvide leadership to the entire delivery team from a process, quality, and performance perspective;Determine resource capacity of the delivery team needed to support client requirements and work with operations to implement;Arrange and coordinate training & development needs of the team on client specific processes and requirements;Provide coaching and mentoring to delivery leads;Work to track and implement Denali initiatives within team;
Farm: New Business Opportunities
Grow account scope and revenue;