Exp Tech Supp Professional in Bucuresti

team recognized for leadership, innovation and diversityThe Future Is What We Make It.When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Make the Best You.Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.Join us and Make an Impact.We have an opportunity for an Exp. Tech Support Professional  to join our team in Bucharest.   Exp. Tech Support Professional responsibilities:  Provide technical support Build relationships with customers         Test products & software         Develop and share knowledge        Coverage of Technical Support Helpdesk (Phones, mail, email and web support) for the specific BMS product portfolio       Transfer product knowledge to internal staff of Sales Team and to Partners supporting related activities (trainings, technical articles, technical bulletins, webinars…)       Provide mainly post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.      Participate and contribute to team meetings and other company meetings across the Honeywell organization.       Support of BMS New Product Introduction through NPI introduction programs       Facilitate issue identification and analysis      Investigate and resolve technical issues       Track requests resolution. ̵           Qualifications:    Fluent English, Bachelor in Engineering       Strong Customer Service & Technical support skills – ability to quickly gain customers trust and confidence.       Knowledge of computers, electric & electronic concepts and devices       Knowledge of BMS       An interest in technology       Experience with networks and connectivity      Strongly preferred is a selection of the following competencies:o   Knowledge of HVAC applicationso   Knowledge about the niagara technology by Tridiumo   Knowledge in field devices      Strong problem-solving skills – ability to quickly and correctly assess the impact, complexity and urgency of problems reported by customers.        Driving license We offer:Medical planBudget for flexible benefit scheme which can be used for travel, sports, dental scheme, and othersBusiness Travel Accident InsuranceVoluntary defined contributory pension planMeal allowanceA culture that fosters inclusion, diversity and innovationMarket specific training and on-going personal developmentIf this is your dream role, then we'd love to hear from you.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. If this is your dream role, then we'd love to hear from you.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.