Holycode is looking for a Field Application Engineer to join our truvami team who developed the perfect tool for managing, tracking & monitoring your company's assets, both indoors and outdoors, whether we're talking about Construction, Logistics or Manufacturing.
truvami is an IoT startup specialized in flexible end-to-end tracking solutions, based in Zürich, Switzerland.
The company’s mission is to support enterprises in safeguarding their workforce and valuable assets through cutting-edge tracking technologies at smallest size.
truvami offers a portfolio of different trackers that are designed to serve different use-cases in vertical markets like transport, logistics, industrial, construction, fleet- and cattle-tracking.
The innovative multi-protocol approach combined with a dedicated geolocation engine allows seamless in- and outdoor tracking.
Together with truvami’s cloud software platform, customers can easily integrate the solution into their existing IT landscape.
About the role: We are seeking a Field Application Engineer (FAE) to support our customers in successfully integrating and deploying our tracking devices.
This role requires hands-on experience with embedded systems and IoT platforms and a strong ability to troubleshoot, communicate, and adapt solutions to meet customer needs.
This person will serve as the technical point of contact from evaluation through deployment and long-term support.
Main tasks 1.
Technical Integration & Support Help customers integrate tracking devices into their systems, including hardware, firmware, and connectivity components.
Provide hands-on troubleshooting across embedded and IoT layers (e.g., sensors, GPS, BLE, LTE, LoRa).
Offer remote technical assistance during development and deployment.
Pre-Sales Engineering Support Partner with sales to assess technical requirements and present integration strategies.
Lead product demonstrations and proof-of-concept development for prospective customers.
Post-Sales Technical Support Ensure smooth operation of deployed devices and provide technical guidance post-deployment.
Help customers leverage our cloud platform, APIs, and data interfaces effectively.
Feedback to Engineering & Product Teams Communicate field insights to product and R&D teams to influence future improvements.
Collaborate internally to resolve edge cases or feature requests identified in the field.
Training & Documentation Deliver technical training, workshops, and onboarding sessions for customers and partners.
Create and maintain user guides, integration documents, and knowledge base articles.
Required Qualifications: Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or related field.
Understanding of microcontrollers, communication protocols (UART, SPI, I2C), wireless technologies (LoRa, BLE, LTE-M, NB-IoT) and experience with IoT platforms.
Professional proficiency in English (written and spoken) is required.
Strong problem-solving, diagnostic, and customer-facing communication skills.
Preferred Qualifications: Experience with real-time operating systems (e.g., FreeRTOS, Zephyr).
Familiarity with cloud-to-device messaging, device provisioning, and OTA updates.
German language skills are a plus.
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