Field Service Engineer UK & Ireland in Buzãu

Field Service Engineer (UK & Ireland)Position: Full Time PermanentLocation: Hybrid role - based out of our Guildford office 2-3 days per week, the remainder will be site visits This role is a field position, working Monday to Friday. Position Overview:We are seeking a dynamic and highly motivated Field Service Specialist to install, support, repair and perform preventative maintenance on Optima’s range of specialised diagnostic equipment in order to provide high levels of customer satisfaction. The role involves support by phone and remote access as well as extensive travel to hospitals throughout the UK and Ireland to resolve customer issues. This is a hybrid position that will be primarily be based out of our Guildford office and will also require 50% travel across the UK and Ireland supporting customers. Essential Duties and Responsibilities:·When allocated, act as the first and second line for customer telephone support for all Optima support issues. ·Provide onsite customer support for issues where a site visit is required and/or more appropriate than telephone or remote support.·To troubleshoot, diagnose and repair customer systems in the most economical way.·Report support status on a weekly basis to the Customer Support Manager.·To conduct all planned preventative maintenance in a professional and timely manner following standard Optima procedures, ensuring that all safety and functional tests are completed.·Ability to complete detailed reports.·Working from a prioritised build list to assemble and configure Optima systems to include imaging PCs, configuring systems and cameras. ·To test all configured systems prior to shipping.·To advise when the system is ready in order that assembled systems can be checked and shipped on a timely basis ready for installation and invoicing.·Complete the installation of EMG products (single or dual systems) ensuring there is an appropriate handover to the Product Specialist for user training and configuration.·Complete the installation of single system EEG installations and work as part of a team for the installation of larger networked EEG installations. ·Configure systems onto hospital networks and complete installation checklist. Core Skills and Qualifications:·Bachelor's degree in a relevant field (e.g., Electronics engineering, etc.).·Proven experience of diagnosing and repairing diagnostic medical equipment.·Strong understanding of the sales process and the ability to effectively contribute to sales activities.·Excellent communication and presentation skills.·Willingness to travel approximately 50% of the time to customer sites and attend industry events. (Must be willing to travel extensively in UK and Ireland.)·Full UK driving licence Salary and benefits:·Competitive salary·25 PTO days annually·company car·expenses refund policy #LI-LM1 #INDNATUS


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