Front Office Engineer in Timiş

Job Description

 

Our client, a leading global IT service provider, is recruiting for a Front Office Engineer to join their project in Romania.

 

 

 

Position Title:

Front Office Engineer

 

Position Type:

Permanent 

 

Start Date:

ASAP

 

Location:

Timișoara , România

 

Contact:

Bojan Ulemek |  +49 89 23 88 98 671

 

 

 

Qualifications:

 

  • BE/Diploma in computer science, Information Technology, Electronics & Communications with relevant experience.

  • 3 to 5 years of experience in working with NOC environment 

  • Strong Knowledge on Fixed Technology & GPON and its connectivity

  • Working experience on FTTH network. 

  • Good understanding of MetroE networks and Broadband networks.

  • Good knowledge in multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter VLAN routing and VLAN trunking using 802. 1q.

  • Should have experience of provide Level 1 fault management support

  • Device level experience for any of following mentioned network elements in IP equipment’s eg. Huawei, Cisco, Juniper etc.

  • Have good analytical and technical issue resolution skills.

  • Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.

  • Prefer to have knowledge on monitoring and ticketing tools like HPOV, Clarify, Netcool, Remedy 

  • Good communication skills and process orientation

 

 

 

 

 

 

 

 

 

 

Must Have Skills:

 

  • 24*7 Alarm monitoring of IP/CPE/Transport elements.

  • Ticket creation, cancelling, clearing, resolving, and closing incident records on Remedy, Clarify tool etc.

  • Calls Handling from different stakeholders

  • First level diagnosis of all minor, major and critical alarms.

  • Support Manual Provisioning

  • Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.

  • Coordinate with BO, TAC and FLM teams

  • Raise tickets as a part of problem management for recurring faults

  • Resolve the tickets and incidents by analysis and identification techniques

  • Responding to an alarm notification to evaluate the impact of the alarm.

 

 

 

For more details contact: 

sales(at)manningglobal.com

Quoting reference: 

DE_MGBU_FOE11240

Or call Bojan on:

+49 89 23 88 98 671

View our latest jobs:

www.manningglobal.com

Follow us on twitter:

@ManningGlobal

 

 


 

 

 

If you know of anyone within your network who may also be interested in this position, would you please forward this ‘Email & Role’ to them. 

 

 

Contact

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