Are you a fluent German speaker with a background in sales and a passion for customer excellence? Join a Great Place to Work-Certified international bank that is redefining the "new generation" of digital lending.
As a Customer Service & Sales Officer, you will be a key driver in our German-market operations. This role is designed for a target-driven individual who can blend high-level customer support with the ability to convert inquiries into successful loan and card applications. You’ll be working in a fast-paced Fintech environment where your sales experience will directly impact the bank's growth.
Your Responsibilities
- Sales & Conversion: Actively engage with German-speaking leads to guide them through the loan application process and promote our card products.
- Customer Support: Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals.
- Onboarding & Verification: Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant.
- Portfolio Growth: Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels.
- Market Insight: Use your sales expertise to identify customer pain points and suggest improvements to our product offerings.
Requirements
- Language: Native or C1 level fluency in German (essential) and a professional command of English.
- Sales Experience: Minimum 1–2 years of experience in a sales-driven environment (e.g., Telesales, Business Development, or Commission-based Retail).
- Financial Literacy: Previous experience in banking or financial services is highly preferred.
- Tech Savvy: Strong proficiency in Microsoft Office, specifically Excel, and experience with CRM systems.
- Work Authorization: You must hold an EU Passport or currently have the legal right to work in Malta.
- Attributes: Resilient, persuasive, and motivated by hitting performance targets.
Benefits
- Salary: Competitive base salary of €23,000 – €28,000 per year (depending on experience).
- Bonuses: Performance-based bonus structure.
- Relocation Support: Financial assistance (relocation bonus) to help you settle into life in Malta.
- Health & Security: Comprehensive Private Health Insurance and Life Insurance.
- Office Culture: Modern office facilities featuring daily fresh fruit, coffee, and toast.
- Social Life: Regular monthly after-work events and "Casual Friday" drinks.
- Lifestyle: Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations.
