Are you an enthusiastic and service-oriented individual with fluency in German? Are you ready to join an expanding, diverse, and international team operating out of Sofia? We're hiring a German-speaking Customer Support Specialist to deliver exceptional service to our German-speaking clientele, ensuring all their travel queries are handled with efficiency and result in a pleasant, seamless experience.
Location and Environment
This position requires you to work on-site at our contemporary office in Sofia. You will be part of a supportive, global environment that strongly promotes teamwork, skill development, and individual progression. If you are driven by a passion for assisting others, keen to build your career in customer care, and ready to embrace a new professional challenge overseas, we want to hear from you!
Your Daily Duties
- Engage with German-speaking clients across phone, email, and chat platforms to resolve travel-related matters (including processing new bookings, modifications, cancellations, and general questions).
- Supply accurate resolutions and information, aiming to ensure every single customer interaction is a positive one.
- Manage requests promptly, keeping within the agreed-upon service-level standards (SLAs).
- Collaborate effectively with colleagues in other internal departments to achieve quick and successful issue resolution.
- Maintain expert-level knowledge of all company products, services, and operational processes.
- Keep meticulous records of all client conversations within the designated internal systems.
- Contribute to team success by sharing insights and actively supporting your peers.
Key Candidate Requirements
- German Fluency (C1 or Native): Mandatory for all customer interactions, both verbal and written.
- English Proficiency (Minimum B2): Required for internal communications and training sessions.
- Proven excellent communication and decisive problem-solving abilities.
- A customer-first attitude demonstrated through an empathetic and polished approach.
- The capability to work effectively under pressure and multitask in a fast-paced setting.
- Previous experience in customer service is helpful but not required—comprehensive, full training will be provided.
- A naturally proactive disposition and a strong commitment to accuracy.
Benefits and Rewards
- A competitive remuneration package complemented by attractive bonuses tied to performance.
- Permanent employment contract with a full suite of social benefits.
- Relocation support for candidates moving to Sofia, which includes:
- Reimbursement for flight tickets to Sofia.
- Accommodation assistance to help you settle in.
- Complete health and life insurance coverage.
- Access to ongoing professional training and career advancement pathways.
- A modern, friendly office space centrally located in Sofia, fostering an international vibe.
- A dedication to work-life balance, supported by a caring management team.
- The chance to participate in a dynamic, global project within the travel and customer experience industry.
