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Global SAP Support Specialist
Date: Dec 18, 2020
Location: Bucharest, B, RO
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Company: Goodyear
Location: Bucharest, Romania
Goodyear Talent Acquisition Representative: Lavinia Protopopescu
Sponsorship Available: No
Relocation Assistance Available: No
The Opportunity
This position is a member of Global IT SAP Business Support team, which is responsible for the support of SAP systems in every region and globally for the various functional areas. The Global SAP Support Specialist will work in partnership with global & cross functional business/IT teams and take a leadership role on small scale initiatives. This position is responsible for developing and configuring solutions and supporting functional solutions on global level in an attempt to match the capabilities of the current I/T technology with business needs.
Principle Duties And Responsibilities
- 50%: Provide level II incident resolution in the functional area of support. Document issue resolution for knowledge transfer as appropriate.
- 20%: Partner with functional team subject matter experts and business partners to understand documented requirements. Translate detailed requirements into development and / or configuration to meet the business need in the functional area of focus
- 10%: Conduct unit and integration testing of new or changed business/technical processes. Develop business/technical cycle tests for use by stakeholder community. Document all process changes and provide knowledge to relevant stakeholders.
- 10%: Conduct cost/benefit analysis through evaluation of alternative design approaches to determine best-balanced solution. Best-balanced solution is one that satisfies the immediate stakeholder needs, meets system requirements and facilitates subsequent change.
- 10%: Assume leadership role in a small size initiative by playing the key contributor, facilitator or group lead.
To Join Our Team You Will Need
- Bachelors degree in Management of Information Systems, Computer Science, Engineering, Technology or Business Administration
- Minimum of 3 years experience in IT
- 1 year of SAP experience preferred
- SAP experience in either Finance, Sales or Supply Chain.
- Techno-functional knowledge in SAP IT applications in the relevant business area preferred
- Ability to understand the business processes and needs and deliver prompt, efficient, quality service to the business.
- Strong analytical & problem solving skills; written and verbal communication with strong command of verbal and written English
- Solid solution design capabilities across functions and applications; Ability to explore and implement new processes.
- Ability to work flexible working hours as required on special occasions
- Fluency in English; additional Spanish or Portuguese skills are an advantage
