HelpDesk Consultant (Job Ref. QXX6WRRY) in Bucuresti

JOB SUMMARY Job Location: Bucharest Effort Schedule: 8 Hours/Day Business Hours: CEST Timeframe Language: English  Customers Background : (Worldwide) Client Facing Role: Yes Travel Required: No In this role, you will... Provide support to users (hardware, software, network); Be responsible for installing, configuring and maintaining workstations or network peripherals; Be responsible for the installation, configuration and maintenance of test and development servers; Write explanatory documents for software installation; Maintain the existing software; Maintain the existing hardware; Adapt and diversifying the IT Level 1 Support service according to internal needs; Maintain the proper functioning of the computer network; Prepare of activity reports: daily and / or weekly; Ensure the security of software and hardware products and data in accordance with company policies; Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided. We are looking for someone with following background Prior experience in an IT Help-Desk role; Knowledge in providing technical support for Windows/Office365; Knowledge of data transfer and communications equipment; Very good knowledge of common software packages; Networking knowledge (cabling, routers, servers, firewalls); Passionate about IT; Ability to work both in a team and individually; Foreign languages: knowledge of English.