In-Country Client Account Manager (with French) in Bucuresti

The In-Country Client Account Manager (ICAM) is a payroll service position focusing on payroll and customer service responsibilities. The ICAM works on a portfolio of Clients and interfaces with internal teams being on location with the ADP Best of Breed country partner. The ICAM is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The ICAM will participate in ongoing client account services training and will be responsible for contributing to internal projects while developing and learning their ongoing client base. The ICAM is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains. This position reports to the Onboarding Lead for the first 3-6 months and then will report into the Supervisor of Client Services. The ICAM is responsible for ensuring the overall quality, accuracy, and on-time delivery of specified country payroll while increasing client satisfaction.  Essential Duties & Responsibilities Participates in ongoing training sessions on company protocols for payroll management and client services for the first 3-6 months of initial start dateAssists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo's processes and protocolsWorks effectively within the team to ensure all department deadlines and payroll deadlines are metResponsible for generating reports to analyze, audit, reconcile and verify country specific payroll dataStrong communication and cross cultural skills to collaborate with international team membersResponsible for the accuracy and timeliness of each Client's payroll Ensure invoices are billed accurately Manage controls (client and internal changes)Provide clients with strong critical problem solving results Ensure each client payroll calendar is managed timely and effectively with both the client and partners. Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately. Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met. Is responsible for reviewing and communicating payroll changes between the Client and local Payroll vendors. Is responsible for auditing the local vendor's payroll calculations. Maintains country specific system access to the respective in-country platforms to look up and verify client queries in real-time. Holds key country specific knowledge based on compliance regulations for processing payroll.  Requirements At least B2 Level of French and EnglishBachelor's degree from an accredited four-year college or university Minimum 3 years of experience related to French payroll experience in a payroll service environment Local payroll platform knowledge and expertise In-depth knowledge of in country (France) payroll regulations. Local language expertise in their respective country Excellent written and verbal communication skills in both local language and English Ability to maintain priorities in a constantly changing environment Strong organization skills Analytical skills Expertise using MS Office applications Ability to travel