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Incident Management Officer with Russian/Czech in Bucuresti

Candidatul ideal

  • You are fluent in Russian/Czech & English;
  • You are familiar with MS Word, MS Excel, MS Outlook;
  • You are not experienced in the job field, but you want to develop your skills together with our professionals;
  • You are a team player with good communication skills;
  • You are self-motivated, with a positive attitude and approach;
  • You are able to solve urgent matters and work under pressure;
  • You are responsible in a work environment;

    • Descrierea jobului

  • Respond to the technical incidents reported by the business customers through a system of ticketing;
  • Investigate, diagnose and assign the incidents to the right engineer;
  • Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
  • Act as a point of contact for customer requests and coordinate internally within multiple departments ;
  • Intervenes if customer is unhappy with the troubleshooting process;
  • Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
  • Create weekly, monthly, quarterly reports with the incidents opened/resolved;
  • If needed, you might travel for client visits on site;

    • What’s in it for you?
  • Work alongside a team of specialists and access custom trainings that help improve your professional skills;
  • Be part of a team with a strong sense of togetherness and work in a relaxed atmosphere where whatever the problem might be, there is always a solution for it;
  • Access to a global network of knowledge and resources Continuous learning and exposure to a disruptive business and new challenges;
  • Attractive benefits package including coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription;

    • Contact

    Datele de contact vor fi vizibile dupa ce veti aplica!

    Anunţ expirat

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