Job Description
Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!
Incident Manager with French Job responsibilities:
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Responds to the incidents / issues reported by Customer predominantlythrough Voice Interaction and also through email, chat & remote support.
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Identifies, investigate and diagnose the issue and take necessary actionviz resolves or assigns the issue to right assignment group.
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Follows the incident life cycle as defined by process viz – logging theincident with proper priority, categorization and documentation, performsfollow up on all necessary incidents as defied in process with customer toensure timely closure.
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Qualifications
Ideal Candidate: - Fluency in French and English, both written & spoken;
- Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
- Verbal and written communication skills;
- Active listening skills;
- Detail-oriented and analytical;
- Positive ‘can-do’ approach;
- Problem solving and analysis;
- Customer service orientation.
