Infrastructure Engineer in Târgu Mureş

Job description Are you someone who wants to collaborate with some of the best talent in the industry? Create innovative and high-quality solutions to meet client’s business needs? If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded and diversity is respected, this is the place to be. We have exciting opportunities in developing Testing solutions for our clients and are looking ramp up our team in Europe.The role of Infrastructure Engineer is expected to carry out following function/activities as part of this job:Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround;Point of Contact for IT Teams and Vendors at client and Infosys;Point of Contact for future Infrastructure Enhancement and requirement gathering;Coordinate with IT teams at client environment for Incident resolution and Project Implementations;Manage IT Service Delivery at onshore locations;Coordinate with Offshore IT Team;Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team;Work with PMO on short/long term IT Project implementations;Work with Delivery SPOCs and client Business users on IT requirements;Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installationsVendor Contract and License Management;Implement Service improvement and Transformation initiatives;People management activities (including performance management, scheduling, task planning, work distribution);Reporting and ticket health checks metrics/measurements (including analysis on: ageing tickets, ticket hops, etc.). Your areas of knowledge and expertise that matter most for this role:8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function;Previous experience of leading a team;Knowledge of Microsoft desktop operating systems;Knowledge of PC hardware architecture;Knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.);Hands on experience in SCCM environment and OS deployment, patching, updates, application deployment;Experience in Share File, Surfhub for required roles;A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals;Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.);Good understanding of Microsoft Active Directory, Patch management, DHCP and DNS;Good understanding of user profile management;Experience in Scripting languages, like Powershell;Awareness of latest technologies and trends;Knowledge of agile methodologies;Must have the ability to identify and instill industry best practices;Client management/Escalation management;English, German is a plus.Soft skillsProven Customer Service skills;Excellent written and oral communication;Create deep client impact;Execution excellence.Why InfosysInfosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of ,+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without