Infrastructure Service Incident Management Associate (with Arabic) in Târgu Mureş

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.Serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.In Accenture Technology, we investigate and explore new technologies to determine how our clients can use them – helping their business innovate, grow and improve.The Infrastructure Service Incident Management Associate provides functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents.Problem solvers with a people focus, acting as the ongoing interface between the client and the system or application. Dedicated to quality, use communication skills to keep systems running. Our future colleague will:Receives and logs all e-mail/web/phone call and ensures proper documentationPerforms customer request/problem identification and follows defined procedures to resolve correctlyDocuments verifications and customer information in data capture tool and when needed, transfers ticket to responsible party for resolutionFollows Reminder procedure to ensure ticket resolutionManages tickets assigned in expected SLAManages e-mails/phone calls in expected SLAManages Shared E-mail boxesManages Ticketing Queues Your total rewards Accenture Flex offers a Total Rewards package which includes compensation recognizing individual contributions and a range of benefits so you can build a coverage package based on your personal needs. Base pay We offer a competitive base pay based on your role, career level and skills. Medical coverage and spending accounts Employees have a choice of plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs. Use pretax dollars to pay for eligible health care and dependent day care expenses. Dental and vision coverage Employees can choose a traditional dental plan or a dental maintenance organization plan. A vision care plan is offered which covers an annual routine eye exam as well as frames, lenses, or contacts. Life Insurance & Long-Term Disability Accenture Flex provides you with a basic level of life, AD&D and disability insurance, and you have the option of purchasing additional coverage. Paid Time Off (PTO) PTO encompasses traditional vacation time along with paid personal time off and sick leave, providing flexibility for how, when and for what purpose time off is taken. 401(k) Savings plan Employees are immediately eligible to contribute to a standard 401(k), a Roth, or an after-tax account through convenient payroll deductions and are always vested in their own employee contributions.