Infrastructure Service Manager in Constanţa

Network (LAN/WAN/VPN/Wi-Fi) (advanced) Physical & Virtual Servers (advanced) Backup solutions (advanced) Monitoring Tools (advanced) Microsoft Office 365 (advanced) Recruitment process for this position and onboarding trainings are conducted online. What do you need to start?5 years’ experience of working in IT Service Delivery and/or Service Management rolesAdvanced knowledge of at least one of following domains: NetCom: Network (LAN/WAN/VPN/Wi-Fi), Audio/Video Conferencing and Telephony Infra Security: Data Protection, Network Security, Identity and Access Management, Incident detection and response management Data Center: Physical & Virtual Servers, Backup solutions, Monitoring tools Digital Workplace: Collaboration platform (Microsoft Office 365) and Messaging Endpoints: Endpoints deployment, Patching & Software distribution, PC/Mac provisioning & support, PC Antivirus / Encryption / Backup Experience in senior stakeholder management and their expectations is a must.Good understanding of ITIL guidelines and practices. ITIL v3/v4 certification would be an advantage.Attention to detail and strong analytical skills What duties will help you grow?Ensure compliance with Service Level Agreements (for Availability, Continuity and Support)Conduct operational reviews with Service OwnersFacilitate implementation of Changes and resolution of Major IncidentsDrive continuous improvement of Incident/Request/Problem/Change/Knowledge Management processes (as per ITIL best practices)Handle senior stakeholder management (including escalations & monthly service reviews)Enhance customer satisfaction through continuous service improvement initiativesPromote the Group IT image and capabilities to the Business What have we prepared for you?Personal and professional development: • Development programs, external courses, education & certificates co-funding • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more. Our legendary atmosphere: • We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! A lot of benefits: • Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. • Private medical care, which can be extended by a package of dental services purchased on preferential terms. • Private life insurance which can be extended by oncology package purchased on preferential terms. • Referral bonuses for recommending your friends to Capgemini. • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). • Offices in great locations, car leasing program, carpooling options and bicycle parking. Who are we?Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. Among our business units we also have several teams under one name Shared and Group Functions. Those teams are created by extraordinary people supporting Capgemini Group in areas such as IT, HR, Finance, Procurement, L&D, Brand Communication and more. Do you want to get to know us better? Watch a short video: Who are we statistically at Capgemini Poland in 2022? Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).