IoT 1st Line Service Support Engineer in Bucuresti

Your day to day:Provides the maintenance of the hardware and software IT systems for Vodafone IOT customers. Maintains high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services. Continuously improves system performance and optimizes working methods already in place. Adapts and contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.With these activities you will have a great impact on our business:• Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.• Provides 24h/24h technical support, gathers all the required information from customer or monitoring systems to quickly solve all the hardware and software incidents; coordinates the investigations, when needed.• For some of the solutions delivered, modifies, and adapts existing software solutions for a better performance and customer experience.• Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.• Analyzes information gathered from customers and/or performance monitoring systems, proposes solutions and transmits the results/recommendations towards other technical teams to change and adapt software solutions for dedicated equipment. The outcome is reflected in the resolving of complex technical incidents (including software bugs), ensuring an improved customer experience.• Reviews functional and technical specifications of the IT systems within the process of modification or adjustment of the hardware and software solutions.• Works in compliance with the operational agreements and to fulfil the key performance indicators of the service (speed, response time, error rate).• Creates work instructions and technical operational procedures for the consolidation of knowledge and competencies within the team. With these skills you are a great candidate:• Knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks• Experience in working with the following equipment:• Circuit Switch: SMSC, HLR, si • Packet Switch: GGSN• Network architecture knowledge:• Circuit Switch• Packet Switch• Knowledge of protocols GTP, IP, Radius, Diameter, IPSEC, SS7• Experience using packet-tracing software: Wireshark, Ethereal (tcpdump etc).• Knowledge in Linux/UNIX, CLI, any distribution.• Minimal knowledge of Unix scripting• Fluent in both written and verbal English• Minimum 1 year of relevant experience Nice to have: • Experience in a multinational environment• Cisco Certification CCNA (Routing & Switching)