· Responsible for the successful delivery of all BAU Technology and Voice tasks. · Hardware Inventory Management ensuring stock levels are constantly monitored. · Proven ability to work independently with little supervision as well as in a team environment. · Instrumental role for the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards. · Hardware request and receipt through our internal ordering system. · Excellent communication, interpersonal and customer care skills. · Actively monitoring the ticket queue and managing requests through to completion. · Ability to work well under pressure and to tight timescales. · Housekeeping on IT rooms. · Strong organizational and problem-solving skills. · Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). · Knowledge of Windows operating system, applications, and computer hardware. · Supports hardware decommissioning events. · Interacting with other support groups across multiple platforms. · Supports Business moves / changes – ensure involvement in early stages of planning. · Experience using a help desk call management system. · Managing escalations through to conclusion. · Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN. · Manage client expectations. · Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT). · Setup and installation of Temporary training rooms / Office wide events - Expo's. · Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line). · Comms room patching. · Experience in the financial industry. · Supports work from home hardware requests. · An understanding of ITIL Service Support and Delivery disciplines and methodologies. · Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. · Focus on customer service. · Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s. · Follow Client processes and procedures. · Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. · Work across lines of service to ensure a coordinated approach to providing support for the customer. · Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. · Perform basic troubleshooting, system upgrades and replacements for employees. · Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. · Evaluate user requests and requirements and recommend effective technological solutions. · Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. · Will be required to work outside business hours and participate in additional weekend work. · Image/re-image computers, configure IP phones and mobile phones.
ISM Technician in Bucuresti
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