Overview
At PepsiCo Romania, we are more than beloved brands, we are a team of 1,300 colleagues working together, united by a mission to create smiles around the world through the products our consumers enjoy every day. We collaborate to turn ideas into solutions that create value for consumers and deliver lasting impact in our communities.
With a strong local presence and modern operations across our two manufacturing sites in Popești-Leordeni and Dragomirești, PepsiCo Romania plays an important role within the regional network, serving 17 markets across Central and South-Eastern Europe. Our portfolio includes iconic global brands such as Pepsi, Mirinda, 7UP, Lay’s and Doritos, alongside products tailored to local consumer preferences.
We work in a fast-paced, international environment where collaboration, accountability and a strong focus on results drive sustainable growth and meaningful impact.
If you’re ready to take the next step in your career and unlock your potential within a global organization, explore the role below.
Responsibilities
We are looking for a Field Services Analyst to join our IT team in Bucharest and provide hands-on technical support to our internal users across office and factory locations.
This is an operational IT support role, focused on troubleshooting, user support, and on-site interventions.
What you will do:
Qualifications
What We Are Looking For:
Experience providing day-to-day technical support for hardware and software systems
Ability to diagnose and resolve technical issues both remotely and on-site, including troubleshooting, fault rectification, and proper escalation when required
Experience delivering frontline IT support, incident management, and service delivery in SLA-driven environments
Strong understanding of customer service principles and ability to ensure timely and effective resolution of users’ issues, queries, or complaints
Experience working with ticketing systems (, ServiceNow or similar)
Basic understanding of IT Service Management principles (ITIL awareness is preferred)
Ability to assist in hardware and software evaluation and contribute to infrastructure improvement initiatives
What We Offer:
Compensation & Financial Benefits
Flexibility & Time for You
FlexiCo framework (flex place, flex time, flex day), depending on operational needs
Additional days off for important personal life events
Health & Wellbeing
Private medical subscription
Access to fitness subscription through an agreed partner
Life and accident insurance
Wellbeing initiatives supporting physical and mental health
Growth & Development
Real opportunities for professional development
Role-specific learning and development programs
Exposure to both corporate and production environments
Bookster
The PepsiCo Experience
Dynamic and performance-driven environment
Internal events and access to products from our PepsiCo portfolio
