IT Helpdesk Analyst with German & English - Bucharest
Req ID#: 144649 Location: Bucuresti, RO
Category: Information Technology Custom Field 4: Kallidus Required Language
Romanian, German, English
Employment Type
Full time
Contract Type
Permanent
Description
Are you our next IT Helpdesk Administrator?
Do you want to take your first step into an IT career with plenty of opportunities to learn and grow? If you’re tech-savvy, solution-driven, and eager to build your skills in a dynamic environment, this could be the role for you!
Your Profile:
English level min B2 Advanced level of German Opportunity to work in a hybrid format, based in BucharestPrevious experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantageAbility to manage multiple tasks simultaneously and deliver under short deadlinesAbility to work with minimal supervision, make independent decisions and solve complex problems.Good understanding of IT support processes, desktop systems, and workplace technology operations.Ability to work in a dynamic, fast-paced environment,Demonstrated ability to develop professional relationships and interact with colleagues of all levelsSolution driven mindsetFor internal applicants :
Tenure of at least 6 months on the current role within the company No written warnings in the past 6 months or ongoing disciplinary processYour future role:
Supports hardware and software platformsProvides user management supportAnalyses and resolves hardware and software related problemsMaintain workstation patching and ensure the required patching levelKeeps close contact with Service Desk CenterManages the desk, sets up and patches PC’s and phonesProvides people with PC’s set up according to company requirement and in the most efficient wayFollows standards and procedures regarding use and maintenance of PC’s including software and peripheral equipmentCreates according to agreements between IT and Operations standard installations for specific groups of usersParticipates in the implementation of new (standard or developed) software. This is needed to ensure that that does not conflict with other installed software and that “master” installations are adjustedTracks all software licenses used in call center and control that all computers are using legal copies of softwareVerifies that no software is installed without proper licenses on PC'SIdentifies and tags all IT related assets and keeps accurate records of existing assets at call center Administers software licenses in use, and keep accurate records.Looking forward to welcoming you to the team!
Discover what awaits you:
Daily meal tickets worth 30 RON to keep you fueled.Comprehensive private medical insurance to take care of you (can be also extended to your family).Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal developmentGreat discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinicsAccess to the 7card by Gympass for your fitness and well-beingSpecial banking offers to support your financialsReferral bonus, depending on the campaign of the job openingA well-defined career path with many opportunities to grow and exploreA warm, multicultural environment where your unique voice is valued and celebratedAccess to a wide range of training and development opportunitiesDiscover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.Relocation package for the first 6 months for candidates willing to relocate to one of the two locations At Foundever®, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Let's create best moments together!
Job Segment: Help Desk, Information Technology, Call Center, Service Desk, Telecommunications, Technology, Customer Service
