At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Location: Bucharest, On-Site
The Opportunity
The Junior IT Support is responsible for providing technical support to employees of the company on various software and hardware issues by answering questions or resolving technical problems, in a timely and professional manner, to minimize the impact on operations.
Your key responsibilities
Troubleshoot hardware, software, and network issues for users
Escalate complex issues to IT management and technicians for timely resolution
Install, configure, maintain and upgrade computer hardware, software and peripherals
Collaborate with IT staff for the development, deployment and maintenance of IT projects
Provide technical support for video conferencing, telecommunication and audiovisual systems
Maintain an inventory of all hardware and software assets
Provide technical support and guidance to users on all company-supported software and hardware applications
Respond and manage service requests via a ticket system, email, or phone
Provide training to end-users on the use of company supported software and hardware applications Skills and attributes for success
Knowledge of English at intermediate level or above
Good technical skills, be customer-oriented, and be able to adapt to changes quickly
Excellent communication skills, attention to detail and the ability to work under pressure
Bachelor's degree in Computer Science, Information Technology or related field
2 year of experience in IT Support or similar roles
Knowledge of Microsoft Office Suite, Windows operating system software, Active Directory, SCCM etc
Basic Networking understanding
Ability to work independently and as part of a team
Excellent analytical and problem-solving skills What we offer
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Get free certifications and enjoy national & international training
Get extra vacation days when public holidays fall on a weekend
Join an EY Community and practice your hobby with your colleagues off-work
Get plenty of discounts, perks and medical coverage
Free access to Udemy, EY Badges
Bookster library
Medical subscription for employees and family members (wife/husband/children)
Life & accident insurance
EAP- Employee Assistance Program - Short term confidential counselling services for you and those who live with you Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
Code: C
EY | Building a better working world
