For our location in Rădăuți!
City: Radauti (RO) Contract Type: Full-time Job-Code: 6347 Department: IT
Our requirements:
University degree in IT
Knowledge of Windows operating systems (client)
Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)
Basic understanding of IT security and data protection
Printers and peripheral devices
Experience with ticket systems (ServiceNow)
Advanced German and English language skills (spoken and written)
Strong service orientation and customer focus
Willingness to learn new technologies (e.g., AI tools)
Your responsibilities:
Receiving and handling IT requests or problems via telephone (German, Englishand Romanian) and the ticket system
Resolving standard issues (e.g., software errors/installations, printer problems, password resets)
Forwarding complex cases to internal 2nd or 3rd level support
Documenting all processes and ensuring compliance with SLAs
Proactive communication with users to ensure high service quality
We offer:
Attractive salary and Easter/Christmas/Holiday bonuses
Meal tickets
Private medical insurance
Trasport paid by the company
Personal and professional development programs
Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol
Your Contact
Hanelore Terna-Harand, HR, T +40 372 438 141
