Visma IT & Communications ASVisma IT & Communications AS is a part of the Software Government & Large Accounts division in Visma. Our vision is to be the preferred and relevant strategic partner of both Visma group companies and their customers. We enable them to achieve their goals by offering best in class tailored IT solutions that are secure, innovative, simplified and efficient. Our international teams are highly competent and specialised in their fields, and base their work on our wide knowledge of the Visma Solutions portfolio.About the jobVisma IT & Communications is looking for a passionate Support Consultant in the Service Desk department for the Windows area.You must have a drive to develop high quality processes that will run in an unusually complex technical environment. You will be a member of the Service Desk department, where your skills and contributions to manage our SaaS solutions and supporting tools will be very visible. You must love to help team members and to receive help from them. The team is international so you will use English both written and orally. If the descriptions above fit you, and you can check several of the following bullets, Visma IT & Communications can offer you a very interesting work and very competitive terms.Your skills, experience and abilities:English proficiencyExcellent oral and written communication skillsSuperior analytical and problem solving skillsCommitment to quality with a passion for testingStrong ability to work independently as well as with highly cross-functional teamsRelevant education and experienceInterest in customer care and supportSelf-driven and solution orientedPositive and work well under pressureExperience in testing, releasing and maintaining web based solutions on Windows technology stack is an advantageEnjoys figuring out how to make systems fail in ways that help engineers improve their designsAbility to prioritise and gauge tests for maximum safety and improvement gains. Careful and detailed approach to safety-related testing and documentation.Tasks:Customer care via our ticketing and phone systemTroubleshooting and problem solvingDocumentation: create and keep up-to-dateDisponibility to work in shifts to cover our opening hours (8:00-18:00)Work with different internal teams to understand product domains and address documentation/training needsCommunicate technical issues (both verbal and written) in a manner that is easy for the customer to understandPossibly training more junior staff membersMaintain and grow a production environment in a way that makes the system increasingly maintainableWork to resolve a running queue of application support tickets and debug complex problems as they ariseWant to get to know us better? You can find more about us on , Facebook, and also check out our own Tech Zone.Join us and make progress happen!
IT Support Specialist @Service Desk Business Growth & Support · Multiple locations · Hybrid Remote in Sibiu
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