IT Support Team Leader in Constanţa

English (advanced) Analytical Thinking (advanced) IT Support (advanced) Team Leadership (advanced) A hybrid work model that incorporates solutions developed by the leader and the team In Business Services & Automation we focus on the automation of processes used by Allegro staff (e.g. we develop chatbots, mailbots and robotization) and make sure they are satisfied with the IT service and tools available. We implement the latest tried and tested technologies to support back office processes (e.g. Salesforce, SAP, Genesys, Smartrecruiters, Slack, Zoom, UIPath, Asana, etc.). Our department has more than 100 experts and engineers on its payroll across teams: IT Support, Digital Workplace, CX Tech, Commerce Tech, HR Tech and Finance Tech. We are looking for people who Are experienced in managing 1st/2nd line it support teams in medium to large organizationsHold a degree in Information Technology / related fieldAre used to working and leading projects in an international environmentHave hands-on experience with implementing efficiency-driving technical solutions (RPA, chatbots, AI etc.)Display attention to detail and strong analytical skillsCan communicate effortlessly in English (minimum B2 level) with various stakeholders, including C-level management Your main responsibilities Managing and developing 1st line IT support team which serves Allegro employees across Poland, preparing it to transfer from local into international, Allegro Mall Group service, available for employees in CZ, SK, SL, HU and CRMonitoring, reporting, analyzing and assuring teams’ KPIs are met (ie. SLA, CSAT)Cooperating with 2nd and 3rd line support Team Leaders and Managers in order to support international IT projects and deliver long-term company goalsIncreasing team efficiency and cost-effectiveness by developing existing and introducing new automation solutions (ie. chatbot, RPA)Providing valuable feedback and implementing changes to company-wide processes supported by 1st line support team in order to drive efficiency and customer satisfaction What we offer A hybrid work model that you will agree on with your leader and the team. We have well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms)Annual bonus up to 10% of the annual salary gross (depending on your annual assessment and the company's results)A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)English classes that we pay for related to the specific nature of your jobLaptop with m1 processor, 32GB RAM, SSD - a 16” or 14” MacBook Pro or corresponding Dell with Windows (if you don’t like Macs), two monitors and all other gadgets that you should needWorking in a team you can always count on — we have on board top-class specialists and experts in their areas of expertiseA high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new thingsHackathons, team tourism, training budget and an internal educational platform, MindUp (including training courses on work organization, means of communications, motivation to work and various technologies and subject-matter issues)If you want to learn more, check it out Why is it worth working with us We are part of Allegro and we are specialists in providing advanced IT systems for logistics managementWe practice Code Review, Continuous Integration, Scrum/Kanban, Domain Driven Design, Test Driven Development, Pair Programming, depending on the teamOur internal ecosystem is based on self-service and widely used tools, such as Kubernetes, Docker, Consul, GitHub or GitHub Actions. This will allow you, from day one, to develop software using any language, architecture and scale, restricted only by your creativity and imagination. To match the scale, we also focus on building entire Platforms of tools and technologies that accelerate and facilitate day-to-day development, and we ensure the best Developer Experience to our teamsOur deployment environment combines private Data Centers (tens of thousands of servers) and Public Clouds (Google Cloud and Microsoft Azure)Over 100 original open source projects and a few thousand stars on githubWe focus on development as well. We organize hackathons and internal conferences (e.g. the annual Allegro Tech Meeting), our employees regularly participate in events both in Poland and abroad (Europe and USA), and each team has its own budget for training and study aids. If you want to keep growing and share your knowledge, we will always support you This may also be of interest to you: Allegro Tech Podcast → https://podcast.allegro.tech/ Send in your CV and see why it is #dobrzetubyć (#goodtobehere)