ITO Svc Delivery Cons III TSR in Bucuresti

Description :DXC will provide the required number of appropriately skilled resources to meet the Onsite Support Service roles and responsibilities and Service Levels.The Onsite Support technician's role is responsible for providing IT support to MSOS, MSSC and MSOD SAP sites. The enhanced skill set of the technicians will ensure a more effective and improved end user experience.DXC has defined the following standard skill requirements for the Onsite Support Technicians, however, this may vary based on location and support requirements:•Onsite Support, also covering IT Link Center - recommended experience level:Relevant years of local in country experience: > 2 years Good oral and written communication skills in local language + EnglishGood interpersonal skillsIndustry standard skills normally expected from an onsite support technician including: End user training and educationStock management (incoming & outgoing IT goods)Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)Meeting room support (Audio and Video Equipment) Smartphones & Portable Devices experiences for SIM handling and provisioningSmart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage Software deployment Microsoft Office 365 suite Assistance on Software related issues (Standard & Non-Standard)Perform basic HW support for Desktop & Laptop:RAM upgradeKeyboard exchangeSSD HD replacementStandard and non-standard HW Devices (peripherals like monitors, label printers, etc.)How-to assistance of End User assigned IT devices and software Microsoft Windows and Apple operating system – all related issuesServiceNow ticket handling