JDE Senior Application Support Engineer in Bucuresti

AddThis Sharing Buttons Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Responsibilities Preferred Qualifications This position is for a Functional Support Professional with a background in any of Financials, Distribution, Manufacturing or Human Capital Management . Candidates should have a good understanding of Oracle JDE or other ERP Software knowledge where support or consulting experience is preferred. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a functional level and to ultimately drive complete and total resolution of each service incident. Functional Knowledge & Skills • Excellent analytical, problem solving, written and verbal communication skills • JDE experience preferred. Support experience will be an advantage • Functional background in assigned product area (JDE-FIN, DIST, MFG, HCM products) and exposure to associated systems and software. This includes usage of APIs, Interfaces etc along with ability to map requirements to existing features. • Understanding of structured SQL statements. • Ability to read and decipher software Log and Trace files, Performance Tuning as well as the ability to act upon the finding to determine a problem resolution will be great, if not, ability to learn these will be required. • Demonstrates strong and sound judgment to expedite or facilitate the development of solutions to customer issues in a reactive or proactive mode. • Good understanding of different business scenarios and ability to assess the criticality an issue has on the customer’s business. • Provide weekend support cover for Middle East customers and production down situations. • Contribute to internal and external Wiki and Forums • Create knowledge documents for publication internally and externally • Identify customer opportunities and communicate to the appropriate resource • Work as part of local and larger global team • Participate in Process Improvement: process changes, documenting procedures, identify opportunities for automation • Generally improve customer service and/or improve departmental efficiencies • Appropriately volunteer for cross-functional, organizational projects and tasks • Additional responsibilities as assigned. Personal & Interpersonal Skills • Strong analytical and troubleshooting • Outstanding verbal & written communication skills • Effective workload management • Self motivated • Excellent organizational skills • Ability to embrace change Education & Experience Requirements: • Degree in a relevant field • Experience in a customer facing role preferably in Functional capacity • Good understanding of the modern technology and trends • Understanding of a corporate environment • English (Required) Benefits • In-depth training on Oracle products • Exposure to latest Oracle technologies • Health care plan • Meal tickets • Competitive salary package About Us Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer


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