Junior Claims Quality Agent - Greek speaker

Company Description

Choose challenge. Choose pace. Choose growth.

AUTO1 Group is Europe's biggest wholesale platform for car dealers, providing the largest selection of used cars in over 30 countries via AUTO1.com

Job Description

Being part of our Operations team, you will work with focus on these topics:

- Talk by phone and e-mail with the network of car partners, advise them for submission a
claim and regarding the transport status;

- Monitor inbound and outbound calls and emails responses to assess associates
demeanor, accuracy, customer service performance, and conformity to company policies
and procedures;

- Ensure that car partners are kept constantly informed of the status of their complaints and
transport;

- Ensure customer satisfaction by taking their requests into consideration;

- Provide innovative solutions for problem-solving upon reviewing data;

- Ensure that all procedures are up to legal standards and regulations;

Qualifications

• Fluency in both Greek and English
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal abilities
• Ability to work well in a team environment
• Proficiency in Microsoft Office suite

Additional Information

Benefits:

• Opportunity to work in a multicultural and diverse team
• Gain valuable experience in operations and logistics
• Room for growth and advancement within the company
• Competitive salary and benefits package
• Training and development opportunities