Junior IT Helpdesk in Bucuresti

Description

& Summary

What will you be doing:

Technical Support and Communication:

Provide technical assistance to users via phone, email, chat, or on-site;

Manage tickets registered in the internal ticketing system;

Communicate effectively with external vendors to resolve software/hardware issues and provide support to employees.

Diagnostics and Troubleshooting:

Identify and resolve hardware, software, and network-related issues;

Perform troubleshooting for various internal applications and systems;

Provide dedicated support for Payroll applications.

Equipment Configuration and Maintenance:

Set up workstations and peripheral devices;

Inspect and maintain hardware equipment;

Install and configure software according to specifications;

Ensure backups for critical files;

Inventory and manage the IT equipment stock.

Infrastructure and Internal Event Support:

Prepare and maintain meeting rooms from an audio-video configuration perspective;

Provide technical support during events and work meetings;

Offer printing support and assistance with other peripheral devices.

Documentation and Training:

Record and update incidents in internal systems;

Create user guides and training materials;

Explain how to use applications and systems effectively.

Collaboration and Teamwork:

Support the implementation of IT solutions and internal projects;

Comply with cybersecurity policies;

Assist team members in meeting tight deadlines.

What we need from you:

Has a minimum of 1 year of experience in a similar role;

Is a motivated individual, quick learner, shows initiative, and adapts easily in a dynamic environment;

Works efficiently in a team, with a professional and enthusiastic attitude;

Possesses strong oral and written communication skills, as well as interpersonal abilities;

Speaks English at an advanced level;

Has experience with Windows, Android, iOS applications, and knowledge of networking or computer science (considered a plus);

Holds an ITIL Foundation certification (considered an advantage).

What we offer:

Full-time schedule, with the possibility to work from home;

An induction program with a coach and a buddy to help you integrate, grow, and perform;

Opportunities to develop leadership and soft skills through dedicated training sessions;

Access to an integrated international knowledge library and involvement in challenging projects;

Be part of a team of talented and experienced professionals, in a collaborative and dynamic environment.

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