L2 Support Application Developer in Bucuresti

Mission We are seeking a technically skilled individual for the role of Technical Support Level 2, who will handle requests that cannot be resolved by the Customer Support Level 1 team. The role involves detailed analysis of requests and escalation to the development team, if necessary. Profile Experience in technical support or a similar role.Advanced skills in data analysis and SQL querying.Solid knowledge of software technologies and problem-solving methodologies.Excellent communication and interpersonal skills.Ability to work independently and make decisions in complex situationsResponsibilities:Handle complex requests and analyze them in detail, using logs, SQL queries, and other relevant resources.Resolve requests whenever possible, ensuring customers receive accurate and timely responses.Escalate requests to the development team when they cannot be resolved, providing detailed analysis along with the escalation.Provide technical support for various platforms and applications.Maintain clear and professional communication with customers and internal teamsWhat is Not Required:Knowledge or experience in managing infrastructure, servers, or networks.Advantages:Experience in data analysis and the use of advanced technical tools.Ability to work across multiple platforms and applications simultaneously.Strong organizational skills and the ability to prioritize requests.If you're a technically minded individual with an analytical approach and excellent problem-solving skills, we invite you to join our team!