The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. They are responsible for commercial and operational activities as part of the Order-To-Cash process: . validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-toend customer experience This is a hybrid role, 2 days from home and 3 days from the office.
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or valueAccurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenueCovers order scheduling according customer specific requirements as well as internal stock availabilitySupports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departmentsHighlights process deviations or exceptions, ensures best practice sharing and initiates process improvement opportunities where required
High School Diploma requiredBusiness fluent in written and spoken English, French and local language (Romanian)Customer Support and/or equivalent in supply chain / order management / OtC related experienceHigh level of MS office skills (Excel, Word, Outlook, PowerPoint)Self-motivated with assertive communication skills, positive and result oriented attitude, well organized with good time management, result orienteWe offer:
Competitive Salary regularly increased based on your performanceEnjoy 25 vacation days per year, plus extra days off for life's special eventsMeal vouchersFlexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)Medical Insurance Plan paid by the companyChristmas and Easter bonuses Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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