Lead Customer Experience Specialist with German in Bucuresti

Responsibilities:Proactive engagement in projects and process transitions within the OM department:Order processing by using Honeywell tools: SAP, SFDC, by adhering to and observing procedures, policies and organizational systems;Responsible for updating customer accounts:submitting requests in SAP for customer creation/extension/ amendment:Responsible for creating / extending materialsin SAP operating system;Follow-up on approvals for customercreation/extension/ amendmentOffers support to Dispute Team and C2C toresolve disputed invoicesResponsible for correct input in ERP: technicaland commercial details, quantities, sales and acquisition price, terms andconditions of delivery (in accordance with Honeywell's general contracts);Responsible for applying special pricereductions for certain orders requested by the sales department in accordancewith company policies:Tracking orders placed at the supplier and theirdelivery in time to the warehouse or to the final customer for directdeliveries, providing a quality service to customers, and collaborating withpurchasing team while doing so.Responsible for solving issues related to wrongdelivery, delays, rejected product returns;Creation of goods receipt using specific SAPtransactions; Responsible for preparing the necessary documents to deliver thegoods to the final customerResponsible for keeping customer informed aboutdelivery dates and delays and ensuring order confirmation is sentResponsible for regular reporting requested bythe department manager Responsible for informing the customer within 24hours about the order status based on the latest information received from thepurchasing department/ factoryEstablishing a good communication withHoneywell's sales department, Honeywell subsidiaries / entities throughspecific channels (direct interaction, teleconferences, skype calls, e-mail,etc.) proving professionalism and expertise;Tracking the delivery dates requested bycustomers, in close connection with the purchasing department, by providingreports and obtaining 90% of deliveries on time;Send regular reports to different groups: sales,finance, customers CP / S team support for process definition, testing andimplementationQualifications and Experience:University DegreePreferred minimum of 2 years’ experience in aCustomer Services environment,Experience working in a multi discipline teamEager to learn and work in a changing and fast-growing environmentSelf-motivated with good communication skillsStrong team player with positive outlookProven organizational and self-motivationabilitiesAbility to interact with a wide variety ofcustomers in various countriesOral & written communication at all levelsGerman and English FluentWe offer:A culture that fosters inclusion, diversity andinnovationMarket specific training and ongoing personaldevelopmentCareer growth opportunitiesExperienced leaders to support your professionaldevelopmentInternational work environmentIf this is your dream role, then we'd love tohear from you. We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race, religion, color, national origin, gender,sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation.