Lithuanian | Polish | Czech | Greek | Hungarian
Location
Lisbon, Portugal
Work Model
On-site
Hybrid / Work from Home possible depending on project & performance
Main Responsibilities
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Support customers via digital channels
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Resolve inquiries quickly and professionally
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Deliver high-quality customer experience
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Follow service standards and procedures
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Stay updated on leading e-commerce products
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Handle peak contact volumes during promo seasons
Profile
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Strong customer service skills
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Excellent written & verbal communication
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Empathy and rational decision-making
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Good understanding of e-commerce
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Able to work in fast-paced environments
Schedule
Current
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Mon–Sun rotational shifts
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08:00–17:00 or 09:00–18:00
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2 rotational days off
Future (TBC)
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24/7 rotational shifts
Salary & Benefits
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Base Salary competitive
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Language Bonus: €45 × 11 months
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Meal Allowance: €7.23 per working day
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Shared accommodation available
