Job Description
- Part of an experienced team of logistics experts responsible for day-to-day operations of a 24/7/365 Command Center focused on shipment alert management, tracking and technology tools, and service provider management and development.
Key Responsibilities:
- Work with the team to provide 24/7/365 coverage in a global Command Center.
- Shipment Alert Management
- Monitor shipments flagged by the automated system as alerts/exceptions (e.g., delays, routing errors, missed pick-ups, theft/tampering, etc.)
- Classify and prioritize alerts based on urgency and business impact.
- Engage with internal stakeholders, shippers, destinations, and external transportation providers to work to endeavor it’s resolved by the responsible party.
- Tracking & Tracing
- Proactively track shipments from origin to destination using the third-party platform.
- Provide real-time status updates and escalation alerts for critical shipments.
- Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards.
- Transpose shipment information from documents, or other sources into the system, ensuring accurate and timely data entry.
- Create reports including post shipment, incident, and violation reports.
- Understand documented customer requirements and correctly interpret this information to fulfil customer instructions and expectations.
- Interact with customers and providers to address any issues/questions that may arise while shipments are in transit.
- Contribute to development of strong relationships with service providers and vendors.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Comply with regulations at all times. This includes internal policies and procedures such as Standard Operation Procedures (SOP) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Escalate problems to Management when necessary.
- Meet company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
Qualifications
Knowledge:
- Knowledge of air, road and ocean transport
- Familiarity with equipment used such as software and GPS tracking devices
- Familiarity with emergency/incident response protocols and processes
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Outlook, Excel, Word, PowerPoint)
- Fluent in English
- Additional language skills (preferred)
- Respect for global regulatory compliance procedures and integrity to always uphold them
Behaviours:
- Positive and willing to help attitude
- Aptitude for resolute questioning to find the root cause when given incomplete information
- Sense of urgency and quality-obsessed approach to timely and accurate information
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Education and Experience:
- Degree preferred, but not required
- At least 2 years of logistics experience, ideally in Air Import/Export, Transcon or Customs.
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical Insurance (including immediate dependent)
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
All your information will be kept confidential according to EEO guidelines.
