JOB DESCRIPTION
Req ID: 353173
We are currently seeking a Microsoft OneDrive L2 Engineer (with German) to join our team in Remote, Constanța (RO-CT), Romania (RO).
Role Summary
The Level 2 OneDrive Engineer provides advanced technical support, administration, and optimisation of Microsoft OneDrive for Business within enterprise Microsoft 365 environments. The role focuses on resolving complex incidents escalated from Level 1, ensuring secure, reliable file storage and collaboration services, and supporting governance, compliance, and service improvement initiatives.
Key Roles & Responsibilities
Provide Level 2 support for OneDrive for Business incidents and service requestsTroubleshoot complex sync, access, sharing, and performance issuesResolve escalations from Level 1 support within agreed SLAsPerform root cause analysis and implement preventative solutionsAdminister OneDrive settings via Microsoft 365 and SharePoint Online admin centresSupport user migration, data recovery, and OneDrive provisioning scenariosManage permissions, external sharing, retention, and compliance settingsSupport integration with SharePoint Online, Teams, and other M365 workloadsMonitor service health and respond to Microsoft 365 advisories and incidentsApply configuration changes following change and release management processesMaintain technical documentation, KB articles, and operational runbooksLiaise with Microsoft support and third-party vendors as requiredProvide guidance and mentoring to Level 1 support teamsKnowledge Skills & Attributes
Strong troubleshooting skills in cloud-based collaboration platformsSolid understanding of Microsoft 365 identity, access, and security conceptsCustomer-focused mindset with excellent problem-solving abilityAbility to communicate technical information clearly to non-technical usersMethodical and detail-oriented approach to incident resolutionAbility to manage multiple cases and priorities simultaneouslyStrong documentation and knowledge-sharing habitsProactive attitude toward service improvement and automationRelevant certifications (desirable):
Microsoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator ExpertMS-900 (Microsoft 365 Fundamentals)SC-900 (Security, Compliance, and Identity Fundamentals)ITIL FoundationBachelor’s degree or equivalent in: Information Technology, Computer Science, Information SystemsRequired Experience
2–4 years’ experience in Microsoft 365 or end-user computing support rolesHands-on experience supporting OneDrive for Business in enterprise environmentsExperience working in a service desk, managed services, or EUC operations teamExperience with user migrations and large-scale OneDrive deploymentsFamiliarity with ITIL-based incident, problem, and change managementTechnical Expertise
Microsoft OneDrive for Business administration and troubleshootingMicrosoft 365 Admin Center and SharePoint Online Admin CenterIdentity and access management (Azure AD / Entra ID, MFA, Conditional Access)OneDrive sync client troubleshooting (Windows, macOS, mobile)Data migration tools (SharePoint Migration Tool, Mover, third-party tools)Compliance and governance (retention policies, DLP, eDiscovery)PowerShell scripting for M365 and SharePoint Online administrationEndpoint management integration (Intune / Microsoft Endpoint Manager)Understanding of networking fundamentals impacting sync (proxy, firewall, DNS)Security best practices for cloud file storage and collaborationAbout NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
