OnShape Education Customer Success Specialist in Bucuresti

12-May-2021 OnShape Education Customer Success Specialist ROM-Bucharest 35582BR Job Description Your Team:The mission of the PTC Education team is to empower students and educators to succeed in the next generation of industry where physical and digital worlds converge. PTC Academic offerings prepare students to design, manufacture, operate, and service things for an increasingly smart, connected world.The Education team at PTC is a mix of designers, creators, engineers and educators exploring modern EdTech solutions. As the OnShape Education Customer Success Associate, you will work closely with the Customer Success Group Lead and larger education team to identify and implement processes crucial to the academic business. In turn, you will be directly impacting and improving the OnShape education business and helping our customers adopt and renew PTC products. Our team is highly collaborative, and you will work regularly with members across the academic organization.Your Impact:The OnShape Education Customer Success Associate is a key member of the PTC Education team as this individual is directly responsible for supporting and renewing OnShape customers globally. In this role, you will work directly with our OnShape sales reps and technical advisors to ensure that customers have everything they need to be successful with us. You will be involved in program planning, execution and measurement of enablement efforts directed at customers. This role is vital to ensure the quality of customer interaction and revenue accuracy for the PTC Education team. Your Day-To-Day:Work directly with our customers to ensure onboarding, usage and renewal of Onshape Education licenses. Manage onboarding requests and meetings for Onshape education customers. Create and maintain Onshape renewal opportunities in a timely and accurate manner (SFDC).Ensure our customers receive prompt and accurate information through our emailing campaigns. Assist Onshape provisioning and send welcome emails (ChurnZero).Manage and track Onshape Education requests, using excel spreadsheet, Salesforce reports.Your Skills and Knowledge:Fluent English is mandatory + one of the following: French/Spanish/German/ItalianBachelor´s degree in Business Administration or related field Ability to prioritize, multi-task and work independently Strong understanding of Microsoft Office Applications.Comfortable in a customer facing role.#LI-DNI PTC Company Description PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it. Why Join Us and Benefits Summary When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Region Europe Subregion Southern Europe PTC Org STR - Strategy Job Category Customer Training / Education Services Job Type Regular Full-Time