Onsite Support Engineer in Bucuresti

InfrastructureBucharest What's this role about?* Resolve support escalations from the Service Desk and 2nd/3rd Line teams * Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customers and stakeholders remain informed * Resolve tickets within SLA * Build PC’s and Macs as per defined specifications * Provide end-user support for Business Applications such as Microsoft products, Apple products * Provide support for desktop operating systems including Windows 10 and Mac OS * Provide support for audiovisual technologies utilized for client meetings * Provide support for multiple mobile solutions including iOS and Android smart phones * Fault find and problem-solve recurring desktop issues * Troubleshooting printing devices * Asset Management * Maintain high levels of customer satisfactionWhat skills and experience do you need?* Windows 10 desktop operating system support experience * Mac OS support experience * Messaging support * Office 365 * Desktop\Laptop hardware Builds, Support & Maintenance * Familiarity with image deployment Intune * Mobile and Telephony skills * Basic knowledge of networking concepts, principles and troubleshooting * Basic Active Directory Administration * Intune knowledge (nice to have) * Good level of written and oral English. * Strong communication skills - both written and oral * Excellent Customer Service and interpersonal skills * Flexible and confident working on own or as part of a team * Enthusiasm for working with end-users and solving their problems * Self-motivated and able to manage time effectively * Excellent fault finding and problem solving skills * Professionally presentable.