The purpose of the Customer Service Representative role is helping the business achieve their targets and KPI through fast and diligent process support. He /She is the main point of Care and Supply Chain teams regarding orders in progress.
Business Role
Customer Service/ Open Order Management Responsible
Location
Bucharest, Romania
Functional Role
Sales Services associate
Reporting to
TL SPOC
Responsibilities
The purpose of the Customer Service Representative role is helping the business achieve their targets and KPI through fast and diligent process support. He /She is the main point of Care and Supply Chain teams regarding orders in progress.
Responsible for all customer orders being in a constant flow:
Qualification criteria
Academic:
University Qualification (Economics, business sciences) and 3+ years in a fast paced, customer focused working environment
Master Degree is a plus
Biopharma/Lab environment knowledge (preferable)
Skills and competences
SAP knowledge in sales activities;
Strong analytical and problem solving skills;
Time management skills
Process improvement management
Prioritization skills.
Language skills (refer CEFR):
-for Germany: German C1-B2, English B2
-for France: French C1, English B2
-same for all respective countries
Soft skills:
.
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3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation