Job Description
Purpose of the job:
Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.
Accountabilities:
Ensure regular execution of the BAU deliverables, maintenance, and delivery to clients
Communicate to the client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with working with Customer Support (which is Accountable / SPOC for client) & Data Operations
Coordinate with BAU on post-production and pre-delivery checks for clients
Attend, contribute to, and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with the client – in alignment with Customer Support
Accountable for the delivery of operational projects, incl. Product Enhancements and any major global operational changes, incl. communication, discussing technical questions around process, technical possibilities, recommending effective solutions, defining delivery targets, and communicating progress, risk, status reporting, etc.
Drive design of operational solutions with the internal and external clients, incl. identifclients’ent’s needs and translating them into technical specifications in consideration of technical capabilities and limitations
Incl. Introduce/suggest to the client proactively new improvements / new solutions in their databases that result in driving revenue and enabling simpler, more enduring, and cost-efficient database production for NIQ
Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for:
Database Services (structural changes/change requests, new deliverables setup), incl. Feasibility studies
Product Coding
Requirements:
Work experience:
Minimum work experience in client-facing roles to be able to understand client requirements and execute relevant actions towards clients:
Education:
Higher education or equivalent experience
Qualifications:
A combination of operational skills and client orientation demonstrates willingness to understand operational “end-to-end” processes and the ability to translate business expectations into technical specifications
Good relationship management skills to effectively liaise with commercial, clients, and various operational teams
Well-developed analytical skills and very good attention to detail
Proactive attitude in recommending suitable solutions demonstrates a “Can-Do” & results-oriented attitude
Independent in executing tasks, driving progress, and working out solutions
Ability to work effectively in a team to achieve goals together
Problem solving skills
Time management skills
Strong communication, both verbal and written, ease in presenting complex operational topics in a simple way
Good Excel knowledge is a must
We offer:
Additional Information
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the
