Description
Job vacancy: Consultant, Order Fulfillment with German or French in Cluj
Who we are:
Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions. We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.
We pursue innovation, strive for sustainability, and develop insights in every part of our business.
What you will be doing:
- Liaise between dealer/customer and a wide variety of internal teams (material management, scheduling, plants, logistics, marketing) to ensure on time & complete delivery of our products according to customer needs.
- Handle the entire life cycle of an order starting with anticipation of customer’s needs, production scheduling & order amendments, project delivery planning, logistics, export (respecting custom regulations specific to the assigned markets) & after sales services where needed.
- Anticipate risk factors that would prevent the execution of our customers projects and collaborate with relevant internal & external parties to mitigate them, co-create solutions with our business partners and influence outcomes when necessary.
- Actively balance service excellence with cost awareness by making informed decisions & applying critical thinking.
- Maintain and develop a close interaction with dealer and sales organization to get early visibility on incoming projects.
- Track order management KPIs and translate them into valuable insights to drive and promote customer service excellence.
- Share knowledge and offer coaching in different scenarios: pre-order meetings with sales/dealer, during project execution and delivery planning, coach dealers on how to use Steelcase order management tools available for them (when needed), train new team members on order fulfillment processes;
- Keep a critical eye regarding the processes and raise the issues faced, as well as help identify & implement solutions.
Who you are:
- A customer-oriented professional with relevant experience in order management, logistics & exports in manufacturing environments (2-3 years for internal candidates / 4-5 years for external candidates).
- A good problem solver who can keep tight deadlines, work under pressure, and handle multiple tasks simultaneously and independently.
- A strategic thinker that can work transversely and take prompt actions when required to meet objectives of deliver excellence to our customers.
- A good communicator who can build a strong network within the company and could effectively provide timely support to our dealer & sales network.
- A positive and active team player with strong analytical capabilities, that easily deals with ambiguity and navigates complexity.
- Self-motivated and eager to learn new things.
- A very good English speaker, second language French or German mandatory.
What to expect:
In the first 2 months:
- Get familiarized with our strategy, company mission and values.
- Follow the dedicated training plan to help you gain process and product knowledge, crucial to your success.
- Connect with your key customers and colleagues (local and remote).
- Have markets assigned to you and gain confidence in working independently at the end of the 2nd month.
In 3-6 months:
- Start gaining knowledge on how the customers in your assigned markets operate.
- Travel to various Steelcase locations within Europe (if COVID regulations allow it) and get to see our manufacturing, distribution, and innovation facilities.
- Meet face to face or virtually with your key internal partners across Europe.
- Gain more system knowledge and understand our processes at a deeper level.
In 6-12 months:
- Build tenure & trust with the customers in your assigned markets.
- Continue to expand your network an impact across the organization.
- Contribute to team success through continuous improvement initiatives.
What else you can expect?
- A culture where we treasure authenticity & empowerment.
- A workplace environment where we treat people with dignity & respect.
- Fix plus Flexible benefits, where you can decide how to spend your monthly budget.
- Many learning opportunities where we combine internal trainings with various working experiences as part of your individual development plant.
- Travel opportunities (if COVID regulations allow it).
- Flexibility between working from home and working from our office location (depending on COVID regulations and business needs).
